Here at Real Estate Tax Master we pride ourselves on providing you with fast and efficient working solutions aimed at helping you save and reduce your property taxes. Because our technologies were created through the efforts of a team of exceptional attorneys and developers who take pride in providing you with the peace of mind that you will be treated fairly and that we will deliver products that meet your expectations. If you are not satisfied with our products, please contact us immediately and we will try to find a workable solution for you or provide you with a credit toward other product purchases.
How it Works, the scope and limitation of our Guarantee
- Timing. We will process your request within 5 business days after we’ve received notification.
- Exchanges and Credits. If you want to exchange the product you ordered for a different one, you must make a written request for the exchange and complete your replacement order within 5 days of making your purchase. The purchase price of the original item, less any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order, will be credited to your RETM account or directly to your credit card or debit card. Any payments made directly by you to attorneys affiliated with us or attorney-assisted products are not eligible for exchange or credit. Should you avail yourself of this offer for credit please contact us at Payments@RealEstateTaxMaster.Com within 5 days of purchase.
- Outcome of Evaluations. If you are a single property owner and received ALL thumbs down or red light on a single RETM Evaluation, we offer to credit the account for one other Evaluation during the same tax year. If you have purchased an RETM EVALUATION and you are an owner of multiple properties and you have received a thumbs down or red light on ALL categories examined in a given RETM EVALUATION, we will provide you with a credit in order to run another evaluation on one other alternative similar type property for the same tax appeal year. Should you avail yourself of this offer for credit please contact us at Payments@RealEstateTaxMaster.Com within 5 days of purchase.
- Results and Outcome of your Tax Appeal. Please note that we cannot guarantee the results or outcome of your tax appeal.
- Real Estate Tax Master does not guarantee the results or outcomes of the services rendered by our affiliated attorneys nor their work product. Problems like these are beyond our control and are not within the scope nor covered by this above guarantee.
- Payments made to RETM for intended Third Parties. We cannot and will not refund or credit any money paid to government entities, such as for filing fees or sales taxes, or to other third parties with a role in processing your order. We also cannot refund any money paid by you directly to third parties, such as payments made by you directly to attorneys affiliated with us or for attorney-assisted products.
- Site Functionalities, Connectivity, and Delivery. As to your experience with the use of our site, we strive to optimize the working functionality, connectivity, and delivery of our site; however, because events may be encountered that are beyond our control, such as power outages, including but not limited to internet connectivity malfunctions, third party server connectivity or other malfunctions, we cannot warrant that the functions contained on the website will be uninterrupted or error-free, nor that defects will be corrected. Furthermore, the materials on this site are transmitted and distributed “as is” and appear on the site without express or implied warranties of any kind, including but not limited to warranties of title, implied warranties of merchantability, or fitness for a particular purpose. We further make no warranty as to the quality, accuracy, completeness and validity of any materials on the website. This disclaimer shall stand to the extent exclusion is permitted by applicable law. If you experience any such problems, including slow or delayed transmissions in interfacing with RETM through this site please contact Technical Support by clicking the LIVE CHAT button at the upper right hand corner of your screen or sidebar and we will do our best to rectify the situation.
- We stand behind only the guarantees and protections accorded to you above andmake no further Warrantees.
